Privacy Policy

How we handle your data responsibly

Privacy Policy

This policy explains what personal data we collect, how we use it, and your rights under UK GDPR.

1. Introduction

This Privacy Policy explains how Fishub Ltd collects, uses and protects your personal data when you use the Fishub website and services.

We are committed to safeguarding your privacy and handling your personal data in accordance with applicable UK data protection laws, including the UK GDPR.

2. Who We Are

Fishub is operated by Fishub Ltd, a company registered in England and Wales.

Registered Office:
12 Summerleaze Road
Maidenhead
Berks
SL6 8EN

Contact email: sales@fishub.co.uk

3. What Data We Collect

We may collect and process the following personal data:

Name
Email address
Username and account details
Profile information you choose to provide within the platform, such as forum activity
Subscription and account status information
Any other information you provide when contacting us or using our services

4. How We Use Your Data

We use your data to:

Create and manage your account
Provide access to subscriber features
Operate the Fishub platform and its services
Send account-related communications
Send marketing emails where you have opted in to receive them
Improve our website, services and user experience
Maintain the security and integrity of the platform

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract: to provide subscription services and manage your account
Legitimate Interests: to operate, improve and secure the Fishub platform
Consent: for marketing communications and certain optional technologies where applicable
Legal Obligation: where we are required to comply with applicable laws

6. Payments

Payments are processed securely via third-party providers such as Stripe.

Fishub does not store or have access to your full payment card details.

7. Email Communications

We may use third-party email service providers, such as Brevo, to send account-related and marketing emails.

You can unsubscribe from marketing communications at any time using the link provided in our emails.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, improve user experience and support analytics, marketing, payments and website security.

Some cookies may be strictly necessary for core website functionality, such as account login, membership access, security and platform features including Fishub Dream Team.

We may also use analytics tools such as Google Analytics, advertising tools such as Meta Pixel, and payment-related technologies provided by Stripe.

Where required by law, non-essential cookies or similar technologies will only be used with your consent.

Further details are available in our Cookie Policy.

9. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary to operate the platform, including:

Payment providers, such as Stripe
Email service providers, such as Brevo
Analytics and advertising providers, such as Google and Meta
Website hosting, infrastructure and technical service providers

10. Data Storage and Transfers

Your data is stored and processed using trusted service providers and appropriate security measures.

Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure it is protected in accordance with applicable data protection laws.

11. Data Retention

We retain your personal data only for as long as necessary to provide our services, fulfil the purposes set out in this policy and comply with legal obligations.

12. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data where applicable
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at sales@fishub.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled improperly.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration.

14. Data Breaches

In the event of a personal data breach, we will take appropriate action in line with applicable data protection laws, including notifying affected individuals and relevant authorities where required.